Returns & Exchanges

If you're not completely happy with a purchase in 30 days, send it back for a full refund. Returns with proof of purchase (receipt, invoice, order confirmation page, order details page, order emails) will be refunded in the manner in which the original purchase was made.

 

• If possible, reuse the original packaging to send them back.

• If your order qualified for free returns, you can use this label to mail your items back at no additional cost.

• If your order did not qualify for free returns, you can still get a label to mail your items back. A $5 fee will be deducted from yourrefund to cover shipping costs. 

• If you suspect fraudulent activity on your account and/or have concerns about a call you receive from someone claiming to be from Scottie Jane regarding your purchase/return, do not provide them with any information, hang up, and contact Customer Service.

• If Scottie Jane contacts you about a return we will not disclose order or personal information in advance, ask you to install software, or ask you to give us bank account information to process a return, but we may ask for certain information to confirm your identity.

• Your item(s) must not show signs of wear and/or damage.

• If any items being returned arrive after the 3 0day period or show any signs of damage, we unfortunately will not be able to process it and have to send them back to you.